Question’s subtitle:
Hello. This is Simon. The manager of art kitchen supplies. Since you are the owner of our store. I would like to hear your opinion on the following issues. As you know we started a promotional event last week to distribute key-chains (móc chìa khóa) to customers who buy our products valued over $300. However, the thing is that we were supposed to distribute the key-chains until the end of this week. So we still have three more days to go. But unexpectedly, too many customers visit our store and spent more than three hundred dollars. As a result, we’ve already given out all of the key-chains that we prepared for the event. I called the key-chain suppliers but they said they won’t have any extra key-chains available until next week. I don’t want to disappoint our customers at all. But I don’t know how to handle this situation. Do you have any great suggestions on how to keep our customers happy when we don’t have enough key-chains to offer? I will be waiting for your call. Thanks!
My Sample Answer:
Hi Simon. This is Thuc, the owner of the store. I am returning your call regarding the problem with our store.
According to your message, our store is running a promotion to offer a key-chain to the customers who buy our product valued more than $300. The campaign is doing quite well.
However, there is a problem that we are not enough key – chains to offer until the end of the event. And you don’t know what to do with this matter to make sure our guests will still be happy. Well, I am so sorry to hear about this. And after looking into this situation, I come up with some following suggestions.
First of all, we should offer our guest the other kind of gifts instead of the key-chain such as toys, book’s cover or some kind of souvenirs with the same value as the key-chain.
Moreover, I think we should offer our customer a 5 % discount on their bill. That will make them happier than a gift.
Those are my suggestions. I hope it will be helpful for you.
If you need further help. Please feel free to call me back at any time.
Bye…
Mike Vlogs 